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  2. Return & Refund
  3. How to return
How to return
  • Q
    How do I return my order?
    5664 out of 15220 found this helpful
  • Q
    How do I return an order to a New Look store?
    2763 out of 4431 found this helpful
  • Q
    I don't have my returns form, can I still return?
    906 out of 1363 found this helpful
  • Q
    Can I return a gift?
    15 out of 52 found this helpful
  • Q
    How do I use an in-store returns kiosk?
    20 out of 41 found this helpful
  • Q
    Can I return two orders in the same parcel?
    22 out of 45 found this helpful
  • Q
    I need to return my order in more than one parcel, do I need multiple returns labels? 
    15 out of 75 found this helpful
  • Q
    Is there a collection option for my return?
    251 out of 495 found this helpful
  • Q
    How do I track my return?
    82 out of 367 found this helpful
  • Q
    I didn't receive an email with my returns label, how do I access this? 
    7 out of 156 found this helpful
  • Q
    How do I get free returns with my delivery pass?
    2 out of 10 found this helpful
  • Q
    Why isn't the portal recognising my details? 
    8 out of 252 found this helpful
  • Q
    I checked out as a guest, can I create a returns label? 
    26 out of 60 found this helpful
  • Q
    My email address is wrong on my order, how do I create a returns label? 
    4 out of 17 found this helpful
  • Q
    How do I return a branded Item?
    664 out of 1516 found this helpful
  • Q
    Can I get a refund for my returns label? 
    2 out of 25 found this helpful
  • Q
    How do I return an in store purchase?
    374 out of 922 found this helpful
  • Q
    Why do I need to package my items if I am returning to store?
    9 out of 17 found this helpful
  • Q
    My item is faulty. What do I do?
    471 out of 1591 found this helpful
  • Q
    Can I return my order in more than one parcel?
    149 out of 280 found this helpful
  • Q
    Can I get an exchange for my online purchase?
    688 out of 1258 found this helpful
  • Q
    Returns & Refunds
    700 out of 4017 found this helpful

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