You must enter your order number and email address to create your returns label. If this isn't being recognised, this may be due to a couple of reasons:
- You are entering the wrong details. The email address must be the same one that was used on your order. If you entered the incorrect email address on your order, see below.
- There is a typo. Easily done! Please double check your details to make sure they are correct. This is not case sensitive.
- You are outside of our returns period. Unfortunately, we cannot accept any returns outside of our returns policy. Read more about this here.
- You placed your order in store. We can only refund orders that were placed in store (your order number will begin with HS) in store. You can find your local store here.
You can also enter the last 4 digits of your phone number, instead of your email address, to bring up your order in the portal.