Our stores no longer process online refunds, instead orders returned to store will be returned to our returns centre for free. In order for our returns centre to process your refund, items must be packaged in the original bag or a suitable alternative bag with a completed returns form, printed order confirmation email or a written note that clearly states your order number and the item(s) being returned (please ensure that any personal details are not visible on the outside of the parcel). The store will not be able to accept your return without a QR and your items packaged correctly.
The QR code means that you will have proof of return and updates of your order's returns journey. Create a QR code via our returns portal here.