The fastest way to get a refund is to pop into store with your items and returns form/order number.
You have 28 days to return any item (inc sale) from the day you receive your order. Other exclusions apply.
Please read our Returns Policy for more info. You do not need to report your return on your account
If you have a delivery pass, please visit the delivery pass section of your account to create your return. Read more about this here.
New Look Stores - FREE
You can return your order at any New Look store free of charge as long as your item is in a new, unworn condition, with the tags still attached, and purchased within the 28 day returns period. Please present the purchase receipt/order confirmation along with the items you wish to return. You can find your nearest store here.
Bear in mind that if you cannot make it to a physical store yourself, you can allow someone else to go for you. Make sure they have the receipt, and the original payment card if applicable. Refunds can only be issued to the original payment method. If the original card isn't available our stores will process a refund to a New Look gift card.
Remember that you do not need to make a return request for in-store returns.
Drop off points - FREE
If choosing one of our Royal Mail, Asda toyou, InPost or Yodel (formerly Collect+) returns services, you just need your order number and email address to create a returns label (to print at home) or QR/barcode to print/scan at your chosen drop off point (we do not provide returns labels in our orders, but all returns services can be used without a printer) via the return order button below.
Select the item/s and let us know why you're returning, then select the returns service of your choice to create your label or QR/barcode.
Pop the items (from the same order) into the bag you received your order in (or any other suitable bag), with your filled in returns form or a note that clearly states your order number and items.
Take your items to your chosen drop of point to return. Your refund will be processed within 15 working days and you will be updated on the status of your refund throughout it's journey back to us.
Please note: We are aware of an intermittent issue with accessing the returns portal via your account on the App, however, you can still access this via the Help section or on our mobile site.
Check out our Returns Portal FAQs for common queries about using our returns portal here.
Check out our How to Return FAQs for common queries about returning here.
