You must include your order number in your parcel. Read more about this here.
You can return either in-store or via a drop off point and will receive your refund within 15 working days.
Find out about our sale returns policy here.
FREE - New Look Store Drop Off
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Generate a QR code and package your item(s) in the original bag or a suitable alternative bag. We no longer include returns notes, so if you're not using any of the original packaging please ensure you're including the returns slip or a note with your order number clearly written in the parcel. |
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Present your QR code to a member of staff in store to scan, so that your item(s) can be sent back. |
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Your return will be processed within 15 working days after dropping your return off in store. You will be informed about the status of your refund via email. |
Please allow 3-5 working days from when your return has been processed for your refund to show in your account, depending on your bank.
Please note: If your order was placed in store or if you are returning to one of the Northern Ireland, Isle of Man or Channel Island stores, you do not need a QR code as your refund will be processed through the till.
£2.95 - Drop off Points
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Choose from Evri ParcelShop, Evri home collection, Royal Mail or InPost to return via drop off point. Generate a QR code or returns label above (you will pay for your return at this point). |
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| Package your item(s) in the original bag or a suitable alternative bag. We no longer include returns notes, so if you're not using any of the original packaging please ensure you're including the returns slip or a note with your order number clearly written in the parcel. |
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| Take your items to your chosen drop off point, so that your item(s) can be sent back. |
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| Your return will be processed within 15 working days after dropping your return off. You will be updated about the status of your refund via email. |
Please allow 3-5 working days from when your return has been processed for your refund to show in your account, depending on your bank.
Remember: to make sure to return your order before the end of the 28 day returns period (14 days for sale items).
Please read our Returns Policy for more info.