Firstly, please check your spam and junk folders as emails often like to hide in there. If you still cannot find your email, you can access the portal again (by clicking the return order button here and entering the same details) where you can see any returns labels you have created:
From there you can download your label and/or QR code.
If you're still having trouble, please reach out to our Customer Care team.
Please note: You can only use a returns label/QR code once and you will need a new label per parcel.