You will need to create a QR here to return to store.
If you are returning to one of our Northern Ireland, Isle of Man or Channel Island stores or your order number begins with HS your refund will be processed through the till and so you will not need a QR code.
To make sure that we can process your refund, you must include your order number in/on your parcel. The easiest way to do this is to re-use your order packaging. The outer bag contains your order number on the label and the inner clear bags include your order number via a scannable QR code. If you do not have any of your original packaging, please include a note that clearly states your order number, this will begin with HY or HM and can be found on your order confirmation email or via your account.
You can return your order at any New Look store free of charge as long as your item(s) are in a new, unworn condition, with the tags still attached, purchased within the 28 day returns period (14 days for sale items) and you have your proof of purchase. You can find your nearest store here.
To return your items to store follow these steps:
1. Generate a QR code via our returns portal, accessible via the 'Return order' button on this page here. Any online returns taken to store without a QR code cannot be accepted.
2. Package the items in the original bag or a suitable alternative bag (please ensure that any personal details are not visible on the outside of the parcel (except order number (see step 3) and that it is properly sealed).
3. Your order number needs to be visible in/on the parcel for us to be able to process your refund. We no longer include returns notes, so if you're not using any of the original packaging (either the bag or clear inner bags, which have your order number on the labels) please ensure you're including a note with your order number in the parcel instead.
Example of an inner bag, the QR is scannable at our returns centre to bring up your order number.
4. Pop in to your local store and show your QR code to a member of staff at the till who will scan this and take your parcel.
5. You will receive an email to confirm that you have dropped your parcel instore and your return will be sent back to our returns centre.
Your return will be processed within 8 working days after dropping your return off in store. We will keep you informed about the status of your refund via email as your item(s) make their way back to the returns centre. Your refund may take 3-5 working days to show in your account from when your return has been processed, depending on your bank.
Please note:
Whilst you can return your order to store for free, stores can no longer process online refunds through the till.