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  2. Return & Refund
  3. Our Returns Policy
Our Returns Policy
  • Q
    What is your Festive Returns Policy?
    995 out of 1426 found this helpful
  • Q
    What is your returns policy?
    661 out of 1421 found this helpful
  • Q
    What is your in-store returns policy?
    211 out of 528 found this helpful
  • Q
    How long do I have to return my items?
    728 out of 1072 found this helpful
  • Q
    What are the refund exceptions for purchases?
    649 out of 1126 found this helpful
  • Q
    Can I return sale items?
    548 out of 728 found this helpful
  • Q
    Can I return items bought with a gift card?
    114 out of 215 found this helpful
  • Q
    Can I return a New Look item purchased through another retailer to you?
    12 out of 29 found this helpful
  • Q
    The security tag has been left on, what do I do?
    38 out of 224 found this helpful
  • Q
    Can a BFPO customer request a VAT refund for an online purchase?
    6 out of 8 found this helpful
  • Q
    Can an ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
    3 out of 13 found this helpful
  • Q
    Can I return pre-loved pieces from Re-Fashion?
    3 out of 14 found this helpful

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