Still got some shopping to do? Don't worry! Items purchased after 7th December can be returned within our usual returns period. See our full policy here.
For Online Purchases:
Any unwanted gifts purchased between 27th October 2025 and 7th December 2025 can be returned until 4th January 2026. Please note, our standard 14-day return policy still applies to sale items.
For In-Store Purchases:
Any unwanted gifts purchased between 27th October 2025 and 7th December 2025 can be returned until 4th January 2026. Please note, our standard 14-day return policy still applies to sale items (sale items purchased instore are exchange only).
Our normal returns policy for refunds still applies, see full policy here.
Please allow up to 14 calendar days for your refund, from the date you send your parcel back to us. There is no need to contact us, you'll receive an email when it has been processed.
Find all of your returns options here.
Returning Online Sale Items?
Notify us within 14 days of receiving your order, you then have another 14 days to return the items to us.
Please note: In-store sale items can be exchanged only, within 14 days of receipt, at any New Look store.