For Online Purchases:
Any unwanted gifts purchased between 26th October 2026 and 6th December 2026 can be returned until 3rd January 2027. Please note, our standard 14-day return policy still applies to sale items.
For In-Store Purchases:
Any unwanted gifts purchased between 26th October 2026 and 6th December 2026 can be returned until 3rd January 2027. Please note, our standard 14-day return policy still applies to sale items (sale items purchased in-store are exchange only).
Our normal returns policy for refunds still applies, see full policy here.
Please allow up to 14 calendar days for your refund, from the date you send your parcel back to us. There is no need to contact us, you'll receive an email when it has been processed.
Find all of your returns options here.
Returning Online Sale Items?
Notify us within 14 days of receiving your order, you then have another 14 days to return the items to us.
Please note: In-store sale items can be exchanged only, within 14 days of receipt, at any New Look store.