You can use our FREE returns option with Royal Mail and Collect+ or InPost to return your order to our warehouse. More info on all our returns options here.
If you change your mind and decide to return any items, you can do so within the following time limits:
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28 days for full-priced items (from the date on your receipt or from the date when you received any items you bought online)
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Sale items purchased online can be fully refunded by post or in-store by notifying us within 14 days of receiving the goods. Once you have notified us you will have 14 days to return the product to us. .
You are unable to return items purchased in store to our warehouse.
- For in store purchases after October 15th 2020 and before 2021 re-opening:
Any in-store purchases made after the 15th October 2020 may be returned to your local store within 14 days of re-opening, with a valid receipt/gift receipt. - This policy applies to all items purchased, whether full-priced, promotion or sale.
For 2021 store purchases:
If you change your mind and decide to return any items, you can do so within the following time limits:
- 28 days for full-priced items (from the date on your receipt)
- Sale items purchased in-store are eligible for an exchange or credit note only (within 14 days of the receipt date).
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For a full list of our return options see here.
For more information on your right to cancel and how to notify us of this, read here.
For a list of refund exceptions, please read more here.
If you return an entire order within 14 days of receipt, you are also entitled to a full refund of your postage costs from the order.
If you have an item to return after the time limits set out above, your local New Look store may be able to offer an exchange or refund to a store credit note (at the current/last selling price), any refunds of this kind will be at the Store Manager's discretion.
More information: |
1. Free returns in all UK STORES (whether purchased online or in-store).
1a. Returns of Third Party Brand items purchased online (see list here), can ONLY be returned and refunded via the warehouse. (See the 'How to Return' page here.)
2. Free returns in the UK, for online purchases, via Collect+, Royal Mail and InPost (Please remember to get a proof of postage receipt when using any returns provider and keep this until your refund has been successfully processed). See more info on our return options here.
*Please note if you place and pay for an online order in store the only way to get your refund is to return your items back to store.*
3. By POST from international addresses for online purchases (at your own cost). Please remember to get a proof of postage receipt.
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All refunds will be issued to the original method of payment and in the original tender currency.
For purchases paid for by PayPal, please see here.
For purchases paid for in part, or in full with a New Look Gift Card, please see here.
For a list of refund exceptions, click here.
Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, read here.
If you feel that your items are faulty please read more here.
