We're sorry that one of our items is faulty, or is not up to our usual standards.
The quickest way to get this resolved is to take your item into your local store with your proof of purchase, where a member of the team can look into resolving this for you, you can do this for both online and in-store purchases.
Lost your receipt? Not sure when you bought your item? Don’t worry our store teams will be happy to help.
If you can’t get to your local store, but you purchased your items online within the last 28 days , you can return your item for free via our Royal Mail or Collect+ services - don’t forget to put the reason for return on your returns slip and keep your proof of postage. You can see more about those return options here.