We're sorry that one of our items is faulty, or is not up to our usual standards.
If you purchased your item in store: |
Please contact one of our friendly Customer Care Teams, including pictures of the fault, your proof of purchase and your email address.
Lost your receipt? Not sure when you bought your item? Don’t worry our teams will be happy to help.
If you purchased your item online: |
If your purchase was made within the last 28 days , you can return your item for free via our Royal Mail or Collect+ services - don’t forget to put the reason for return on your returns slip and keep your proof of postage. You can see more about those return options here.
For items purchased online outside of our current 28 day return policy, please contact one of our friendly Customer Care Teams, including pictures of the fault, your proof of purchase and your email address.
