We're sorry that one of our items is faulty, or is not up to our usual standards.
If possible, please pop into your local store, where a member of the team can look into resolving this for you, you can do this for both online and in-store purchases.
If you can’t get to your local store, but you purchased your items online within the last 28 days (For sale items: you have 14 days from when you receive your items, to notify us about your return. You then have another 14 days to return the items to us), you can return your item via our post services - don’t forget to put the reason for return when you create your return via the portal and keep your proof of postage. You can see more about your return options here.
If you purchased your item over 28 days ago, please contact our Customer Care team via one of the methods at the bottom of this page.