If you’ve changed your mind, you can return your item(s) to any New Look store in the country of purchase. To obtain a refund or exchange you’ll need your receipt and item(s) must be returned within 28 days of purchase – items must be unworn and in their original condition.
Sale items purchased in-store are exchange only within 14 days of purchase.
Refunds will be issued to the original payment method only.
If you paid with a One4All card, please ensure that you keep hold of the card in case of a refund. If you have lost your One4All card, please speak to One4All directly. You can register your card with One4All to protect it.
Please note: Online orders cannot be exchanged in store.
The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.