If you’ve changed your mind, you can return your item(s) to any New Look store in the country of purchase. To obtain a refund or exchange you’ll need your receipt and item(s) must be returned within 28 days of purchase – items must be unworn and in their original condition.
Sale items purchased in-store are exchange only.
Refunds will be issued to the original payment method only. For purchases made with multi-retail vouchers (I.e., Love2shop, One4all, high street/shopping centre vouchers) refunds will be credited to a New Look gift card.
The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.