Yes of course. Your right to return an item is exactly the same regardless of whether you bought it with a gift card, a payment card, or a combination of the two.
- If you paid for your whole order with a gift card, your order will be refunded onto the original payment gift card. Please do keep hold of your gift card until you are sure that you are happy with your order.
- If you paid with a combination of payment card and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your original payment card.
- For third party gift cards, like One4All and Love2Shop; refunds from online orders to the warehouse will go back to the same card, for in-store purchases or refunds, refunds will be added to a New Look gift card.
You can see our return options for an online purchase here.
You can see information on how to return an in-store purchase here.
Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, read here.
If you feel that your items are faulty please read more here.