If you placed your order using Credit or Debit card, Apple Pay or Google Pay, you will have the option to receive your refund via a digital gift card (e-gift card) instead of back to your original payment method. You can choose this option when you create your return (in-store or via post) here.
You will receive the digital gift card to the email address linked to your order once your items are received back to us.
Your digital gift card can be used online and in-store and will be valid for 12 months.
We are unable to change your method of refund after you choose to be refunded to gift card.