Our Customer Care team are here to help get things sorted!
Our friendly advisors are fully trained to deal with all queries so rest assured we'll do our best to resolve in a way that leaves you feeling happy. There are several ways that you can get in touch with us! Find out how to access Messaging here. Get help 24/7 via our Virtual Assistant.
Our Help Centre is a quick and easy way to get the answer you need. Use the search bar above to search. Alternatively, click the links below to some of our top pages:How do I return my order?When will I get my refund?How do I use a promo or discount code?Can I cancel or amend my order? |
If you can't find the answer to your question in our Help Centre, the fastest way to get in touch is via Messaging. (More info on 'How to use Messaging' below.)
You'll find all our alternative contact options at the bottom of this page, but Messaging is one of the easiest and quickest ways to contact us.
If you are contacting us about a specific order, please make sure you have sent us as much information as possible so we can respond quickly, i.e. your order number, email, full name and billing address.
How to use Messaging:
Our Messaging icon: will appear at the bottom right of your screen. Click on the icon to load the Messaging window.
To begin with, you will see our New Look Virtual Assistant which will help you to find the answer to most queries quickly, so that you can carry on with your day. If it can't help you, it will pass you over to our Team. This is not a live chat service, so simply leave your message with any additional details that you think we'll need to help you. Once we've picked up your query and someone replies, you'll receive an email notification.
Our wait times can vary, but we’ll connect you with a team member as soon as possible. Please note: we will only reply during our opening hours, as stated at the bottom of this page.
To help us respond faster, please avoid creating a new conversation as this may delay your place in the queue. If you have any additional details to add to an existing query, please add these to your existing conversation.
Looking for our phone number?
We don't have a phone number that you can call us on, but this doesn't mean that we can't call you if you have accessibility issues. You can contact us with the details of your query, making sure to include your phone number, and one of our team can get back to you. Our internal teams are unable to transfer you through to our team.