Our Customer Care team are here to help get things sorted!
Our friendly advisors are fully trained to deal with all queries so rest assured we'll do our best to resolve in a way that leaves you feeling happy. There are several ways that you can get in touch with us! Find out how to access Live Chat here. Get help 24/7 via our Virtual Assistant.
Our Help Centre is a quick and easy way to get the answer you need. Use the search bar above to search. Alternatively, click the links below to some of our top pages:
For urgent queries:
If you can't find the answer to your question in our Help Centre, the fastest way to get in touch is via Chat. We're available there every day. (More info on 'How to Chat' below.)
For non-urgent queries
You'll find all our alternative contact options at the bottom of this page, but WhatsApp is one of the easiest and quickest ways to contact us.
If you are contacting us about a specific order, please make sure you have sent us as much information as possible so we can respond quickly, i.e your order number, email, full name and billing address.
How to Chat:
Simply, select the 'Chat' option at the bottom of this page, and a pop-up like this will appear at the bottom right of your screen. Click on that icon to load the chat window.
To begin with, you will see our New Look Bot which will help you to find the answer to most queries.
However, there are some issues where you will need to speak to a member of the team, so you can do this by clicking the 'Get in touch' button, this will take you through to Chat. You may be added to a queue but we'll do our best to get to you as soon as possible. Your position in the queue will be made clear.
Looking for our phone number?
We don't have a phone number that you can call us on, but this doesn't mean that we can't call you if you have accessibility issues. You can contact us with the details of your query, making sure to include your phone number, and one of our friendly team can get back to you.