If you are missing an item there are a couple of reasons why this may have happened:
Your order is being sent in more than one parcel:
If you've ordered a large number of items, your order has probably been sent in more than one parcel. If the missing item/s are not on your delivery note, this is likely to be the case.
Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods.
The item is out of stock:
The item/s you've ordered very occasionally be out of stock, we will have sent you an email about this, so don't forget to check your spam/junk folders. Find out more about this here.
Neither of the above:
If an item appears on the delivery note in your parcel, but isn't in your bag, or an incorrect item or size has been received, please pop into any New Look store, or contact one of our friendly Customer Care Teams, making sure to include the details of the order, including order number, email address and list any affected items, all options are shown at the bottom of this page.