If you purchase a Branded item online with us, these cannot be returned to a New Look Store. You can return to us for free via post (find out how to do this below).
All 'Brands We Love' ranges are listed here.
Products included in this policy, will show the message below (highlighted) on their product page prior to purchase:
They will also include the Brand's name at the beginning of the item name e.g. 'Naa Naa Red Floral Bardot Dress' and the Brand's logo in the corner of the image of the item.
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All our UK returns are FREE - return Branded items to us using one of these methods:
Return Options |
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The FASTEST way to get a refund for your item is to pop in to your local New Look Store. Excludes Branded items More info on how to return to store here. |
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Receive your refund within NO LABEL REQUIRED Available at all Asda locations (700 in total) 24/7 Drop-off. Create your returns QR code on the Asda toyou website here. Branded items can be returned via this method. |
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Receive your refund within NO LABEL REQUIRED Create your returns QR code on the InPost website here. Branded items can be returned via this method. |
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Receive your refund within Over 7,000 local convenience store locations for return including FREE label printing. Create your returns label on the Collect+ website here. Branded items can be returned via this method. |
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Due to the upcoming strikes, there may be significant delays with this return option. Receive your refund within 12,700 Royal Mail Post Offices to return to. FREE label printing available at selected Post Offices* Create your returns label on the Royal Mail website here. Branded items can be returned via this method. |
Please note: The above does not apply to Label Lounge items purchased in store, or orders placed in store (starting HS).
