How do I return a Branded Item?

If you purchase a Branded item online with us, these cannot be returned to a New Look Store. You can return to us for free (find out how to do this below).

All 'Brands We Love' ranges are listed here.

Products included in this policy, will show the message below (highlighted) on their product page prior to purchase:

They will also include the Brand's name at the beginning of the item name e.g. 'Naa Naa Red Floral Bardot Dress' and the Brand's logo in the corner of the image of the item.

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All our UK returns are FREE - return Branded items to us using one of these methods:

Return Option	Cost	Return benefits
	FREE inc tracking	Receive your refund within 15 working days 12,700 Royal Mail Post Offices to return to. FREE label printing available at all Post Offices Create your returns label on the Royal Mail website here.
	FREE inc tracking	Receive your refund within 15 working days Over 7,000 local convenience store locations for return including FREE label printing. Create your returns label on the Collect+ website here.
	FREE inc tracking	Receive your refund within 15 working days NO LABEL REQUIRED Over 2,500 locker locations to return to. 24/7 Drop-off. Create your returns QR code on the InPost website here.

Please note: The above does not apply to Label Lounge items purchased in store, or orders placed in store (starting HS).