Our UK & ROI stores are temporarily closed due to COVID-19 (Coronavirus).
Please see more information on the change in our returns policy here.
Unfortunately not.
All Third Party Brand/Concession items (list here) purchased online at www.newlook.com, can only be returned and refunded via the warehouse and not in our stores.
All UK returns are FREE when you use the returns options here.
Products included in this policy, will clearly show the message below (highlighted)https://www.newlook.com/uk on their product page prior to purchase:
