Yes you can!
We hope you will be delighted with everything you have bought from us online, but if you change your mind for any reason, we are happy to refund or exchange any unsuitable items in their original condition at any New Look store (UK) within 28 days of receiving the items
For sale items purchased online, these can be fully refunded in-store by notifying us within 14 days of receiving the goods. Once you have notified us you will have 14 days to return the product to us.
All refunds will be issued to the original method of payment and in the original tender currency, unless you paid with PayPal, in which case refunds will be to a New look gift card.
Please make sure you have the payment card with you as well as your order number/order confirmation or dispatch note.
For a list of refund exceptions click here.
Please note: The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel, or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.