All our stores in the UK are now open!
If you change your mind for any reason, we are happy to refund any ordered New Look item(s), in their original condition, at any New Look store (UK). All you need to take with you is your order number and original payment card.
Returns of Brands We Love items (see list here), can ONLY be returned and refunded via the warehouse find more out about this here.
Returns of orders purchase using PayPal, can be returned in a New Look store, however refunds can only be issued to a New Look gift card, and not back to the PayPal account.
If you wish to purchase a replacement for an unsuitable ordered item, i.e a change of size or colour, the store will process this as a new purchase transaction in the till system.
Can someone return an order on my behalf?
Yes of course. Make sure they have the order number, and the original payment card if applicable. Refunds can only be issued to the original payment method. If the original card isn't available our stores will process a refund to a New Look gift card.
How long will my refund take? More info on that here.
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See the returns time limits here.
For a list of refund exceptions click here.
Please note: The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel, or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.
