All major credit and debit cards including; Switch/Maestro, Visa, Visa Electron, MasterCard and American Express (including PrePay cards).
PayPal
You can use PayPal to pay for your online order.
To use your PayPal account online, select 'PayPal' as the payment option at secure checkout, and confirm to 'Pay with PayPal' to be redirected to the PayPal website to log in to your account.
You can also use PayPal Pay in 3 - read more about this here.
Please note: Whilst PayPal purchases can be returned in store, they cannot be refunded back to PayPal, so will be refunded to the card linked to your PayPal account instead (please remember to bring this with you).
Klarna
You can use Klarna to pay for your online order.
What is Klarna Pay Later?
Klarna is a payment method which allows you to buy now and pay later, if you want to try before you buy, you can use the ‘Pay later with Klarna’ option.
Buy now, pay in 30 days - A Klarna payment option, which allows you to checkout an order and make payments within 30 days.
Buy now, pay in 3 instalments- A Klarna payment option, which allows you to checkout an order and make payments in 3 instalments. The first instalment is taken when your order is dispatched. Klarna will automatically charge subsequent instalments on the 30th and 60th days. (Min spend £30).
More info here.
How do I pay by Klarna online?
To pay using Klarna, simply add your items to your bag and go to checkout. Select ‘Klarna’ as your payment method and place your order.
Select the best option for you when you checkout. (Please note: You may not see both options, this is dependent on your acceptance criteria with Klarna and a minimum £30 spend for Pay in 3.)
For 3 interest-free instalments, you'll need to enter your card details. The first payment will be taken when your order is dispatched. Klarna will automatically charge subsequent instalments on the 30th and 60th days.
For Buy now, pay later, you'll be asked to confirm via your mobile number and to confirm with a verification code. Klarna will contact you to request payment 30 days after dispatch
Can I pay by part New Look gift card, part Klarna?
Yes you can. Make sure you enter your gift card details first and 'Apply Gift Card', then any remaining balance can be paid by Klarna.
How do I pay my Klarna balance for my order?
If you've selected the 'Buy now pay in 30 days' option, Klarna will remind you to make payment to them toward the end of the 30 days.
If you've selected the 'Buy now pay in 3 instalments' option, the first instalment will be taken from Klarna when we dispatch your order. Klarna will automatically charge subsequent instalments on the 30th and 60th days. You can read more on how to make a payment to Klarna here.
How do I return a Klarna purchase?
Orders paid for by Klarna can be returned and refunded via any of our UK returns options here.
Please ensure that you report your return on your Klarna account before you return your order by post to us.
Any returns will be credited to your Klarna account, and any remaining payments/balance adjusted.
If you have already paid your Klarna balance prior to return, don't worry, the credit will still go via Klarna, back to your linked payment card.
Can I return a Klarna purchase to a New Look store?
Yes you can. You will need your order number and the items you wish to return.
You can return to any UK store for FREE - read more here.
Please note, if you have already returned your item/s in store and the refund has been processed, you do not need to report the return in your Klarna app.
I have returned my order but haven't received my Klarna refund?
Please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email from us when it has been processed and an updated invoice from Klarna.
If you've returned items from an order paid for with Klarna, and the date that your payment is due is within 15 days, we'd recommend that you 'snooze' your payment in the Klarna app or portal here.
Please do not report your return on the Klarna app if you have already posted this back to us.
Please keep hold of your proof of returns until your return has been processed and your refund received. Returns can be tracked directly with your return provider to see the journey of your parcel back to us. (See our returns options here.)
Your refund will be paid directly to Klarna. (If you have not received returns notification within 15 days, please contact us on one of the options at the bottom of this screen.)
How will I know if I am eligible to use Klarna?
You must be aged 18 or over to make a purchase using Klarna. When choosing the Buy now, pay in 3 instalments option eligibility is determined through an affordability assessment and ‘soft credit check’. This is in your best interests, so they can check you are able to meet your repayment obligations. Other lenders will be able to take account of consumers’ use of Klarna Pay in 30 days and Pay in 3 when evaluating whether to lend to someone. More info here.
Is there a credit limit?
Klarna's credit limit is dynamic and individual for each customer. There are hundreds of different aspects that are being taken into consideration when a credit decision is being made, including the payment option you choose. Please contact Klarna directly if you would like more information regarding your individual credit.
Why has my Klarna payment declined?
There are many reasons why a Klarna payment may be declined. This information is not held by us, so please contact Klarna directly here.
How do I contact Klarna?
You can contact Klarna via their app or alternatively contact Klarna directly here.
If they request a reference from you in relation to your order, you can provide them with your New Look order number (starting HM/HY) (Klarna call this the 'Merchant Reference').
Now for the legal bit...
Please spend responsibly. New Look Retailers Limited acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ).
Klarna's [Pay in 3 instalments] [and] [Pay in 30 days] credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. https://www.klarna.com/uk/terms-and-conditions/
Pay Later products (Pay in 3 instalments and Pay in 30 days) are not regulated credit agreements and Klarna is not subject to supervision by the Financial Conduct Authority when it offers these products.
Before you can use a Pay Later product, Klarna will perform a soft credit check - this initial search will not affect your credit rating and other lenders will be able to take account of consumers’ use of Klarna Pay in 30 days and Pay in 3 when evaluating whether to lend to someone.
Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by their due date.
Check out klarna.com to find out more.
New Look Store Card
You can use your New Look Store Card to pay for your online order.
To use your New Look card online, select 'New Look Store Card' as the payment option at secure checkout, and complete the details as required.
Please note: The billing address used to purchase will need to be the same as the billing address your store card is registered to.
If the 'PAY NOW' button is greyed out after entering your details, it may be that you have missed a section in the name or delivery boxes. Return to the top of the page and make sure you have completed all required fields, specifically the title field (Miss, Mr, etc).
You can use your New Look card in any New Look store, simply present your card as payment.
New Look Gift Card
You can use your New Look Gift Card to pay for your online order.
For a New Look gift card - In the payment section after you have selected your delivery/collection address. (For a One4All gift card see more info here)
1. Enter your 16 digit gift card number and your PIN at the checkout page under 'Use a Gift Card'.
2. The website will ask you to 'Check Balance'
3. Click to 'Apply Funds'.
Please ensure you follow both steps to use the gift card successfully. Any remaining balance after a gift card balance has been applied, can be paid via credit/debit card, PayPal or New Look Store Card.
Please keep hold of any gift card used for purchase, as any future refund will automatically return to the same card. Gift cards can be registered against loss or theft here.
For a physical gift card: You can find your 4-digit PIN on the back of your gift card under a scratch-off silver panel.
For a digital E-gift card: You can find your 4-digit PIN next to the barcode in your email.
To buy a Gift Card or check your remaining balance click here.
Please note: You can only use up to 5 gift cards on one order. Our Customer Care Team can help if you have more than 5 to use on one order, contact them via the options below.
If, when you apply your Gift Card to your order, you receive an error message, your card may need activating. Please follow the contact options at the bottom of this page to resolve this with our Customer Care Team.
One4All Card
You can use a One4All Card to pay for your online order.
Please note: Due to the 5th Anti-Money Laundering Directive, which took effect on 10/01/2020, use of the One4all Gift Card for online transactions is limited to £40 per transaction (and £120 in stores).
1. Select Visa as the payment type
2. Enter the 'valid thru' date in the expiry box
3. Enter the CVV2 code on the back of the One4All card can be entered in the security code box.
The balance of the One4All card will need to cover the entire cost of the order, unless you also have a New Look gift card for the remaining balance.
Refunds
Please keep hold of any gift card used for purchase, as any future refund will automatically return to the same card. You can check the balance of your One4All card here.
One4All Swap
You have the option to swap your One4All card for a New Look e-gift card on the One4All website. This is a great option if your One4All card is for more than £40 or your purchase is for more than your card amount (you can use a New Look e-gift card alongside another payment method).
- On the back of your One4All Card, there is a silver panel behind which are the details for spending your gift card online. Simply scratch this section to find your 16-digit card number, Expiry Date (or Valid Thru as it’s displayed on your gift card) and CVV2.
- In the required fields, enter the 16-digit card number, the Valid Thru date as the expiry date and CVV2.
- Select the eGift option for the brand / store of your choice.
- Add the eGift value you would like to swap your gift card for. Don’t forget, you don’t have to spend the full value of your gift card in one go.
- Follow the on-screen instructions to the Checkout.
Fashion Choice, Love2Shop or High Street Vouchers
Unfortunately our website is unable to process payment for Fashion Choice, Love2Shop vouchers/gift cards, or any other paper Compliment, High Street, or Shopping Centre vouchers (except One4All).
However, Love2Shop will allow you to convert a gift card, to a prepaid card online here, please note: this transfer has a minimum £20 limit and a 10% fee from Love2Shop.
Alternatively, you can use any of these vouchers/gift cards to pay for purchases in any of our New Look stores, including in-store orders, so if the item you want is only available online, visit any UK New Look store, and ask a member of the store team to place this order for you.
Credit Note
Unfortunately our credit notes can only be used in store.
However, if the item you want is only available on the website, any UK New Look store will be able to order from the website for you using the credit note as payment, or part-payment.
For more information on paying for your order see here.
