These terms of sale are valid for all orders placed with New Look Retailers Limited, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, Great Britain on www.newlook.com.
Changing our terms of sale
Any changes we may make to our Terms of Sale in the future will be posted on this page.
Information about us
www.newlook.com is a site operated by New Look Retailers Limited (we, our, us). We are registered in England and Wales under company number 1618428. Our Value Added Tax number is GB 429214460.
Ordering
After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract.
Availability
All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your dispatch email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal any payment made for products which are not available will be credited back to your PayPal account.
Ordering errors
You are able to make changes to your order up to the point at which you click on the Place Order button in checkout.
Prices
Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.
Payment
Klarna is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Payments will be made directly to Klarna and must be repaid in line with the relevant product terms.
Pay Later products (Pay in 3 instalments and Pay in 30 days) are not regulated credit agreements and Klarna is not subject to supervision by the Financial Conduct Authority when it offers these products.
Before you can use a Pay Later product, Klarna will perform a soft credit check - this initial search will not affect your credit rating and the check is not visible to other lenders.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Check out klarna.com to find out more.
Delivery Pass T&Cs
1. The New Look Delivery Pass costs £19.99 and is valid for a period of 12 months.
2. The Delivery Pass is only available to those currently residing in the UK and for deliveries and collections to a UK address.
3. Once you subscribe to the Delivery Pass you are free to use our Next Day UK, Standard, BFPO and Channel Islands delivery options available on our website, including click and collect, at no extra cost. Evening Deliveries and Same Day Deliveries are not included in the Delivery Pass.
4. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com.
5. In order to subscribe to the Delivery Pass you must have a valid New Look account and be logged in to create the subscription.
6. You can order using the Delivery Pass as often as you like and there is no minimum spend.
7. To purchase the Delivery Pass just add it to your bag while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the delivery service will be charged on the same order.
8. The Delivery Pass, and any other additional items purchased at the same time, cannot be bought in conjunction with any other offer or discount.
9. The Delivery Pass will not automatically renew.
10. Provided you have not made any additional purchases using the Delivery Pass you are entitled, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your subscription up to 14 days after your first payment is taken or after your subscription is renewed. To cancel your subscription using this right please contact our Customer Service team.
11. Once your second order has been shipped to you using the Delivery Pass you cannot cancel your subscription.
12. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.
13. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.
14. The Delivery Pass can only be used for personal use and should not be used for any business purposes.
15. A full list of our delivery and collection options can be viewed here, along with the delivery timescales.
16. We will always aim to get your order to you in line with the promised delivery timescales. However in times of high demand we reserve the right to change your delivery to a different option. We’ll let you know if we do this.
17. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible.
18. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion but no refund will be given to any customer who has breached these terms and conditions or has taken part in illegal or fraudulent activity relating to the Delivery Pass service.
New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered number 1618428.
What is a percentage or money off discount?
The discount entitles you to a saving of the amount & currency/percentage stated in the promotion, for the dates specified. Unless stated otherwise, the discount is available on purchases of full price items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.
The discount is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion.
The discount cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).
The discount cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.
No cash or any other alternative will be given.
Any physical discount vouchers must be handed to a member of staff at time of purchase. Photocopied, damaged, defaced or expired vouchers will not be accepted.
The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained.
This offer may be amended or withdrawn at any time at the Promoter's discretion.
Your statutory rights as a consumer are not affected.
Can I get money off when I spend a certain amount?
The offer entitles you to a saving of the amount & currency stated in the promotion when you spend (at least) the minimum amount required on qualifying items in a single transaction at New Look, during the dates specified.
Unless stated otherwise, the offer is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).
The discount is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion/on the voucher.
The discount cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).
The discount cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.
No cash or any other alternative will be given and the discount can only be redeemed once.
Any physical discount vouchers must be handed to a member of staff at time of purchase. Photocopied, damaged, defaced or expired vouchers will not be accepted.
The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained.
This offer may be amended or withdrawn at any time at the Promoter's discretion.
Your statutory rights as a consumer are not affected.
What is a BOGOF (or buy 2 and get the 3rd free/buy one get one half price/at a reduced price)?
The offer entitles you to buy one get one free, or get the (lowest priced) item stated in the promotion for free/the reduced price when you buy (at least) the minimum number of qualifying items in a single transaction at New Look, during the dates specified. Unless stated otherwise, the discount is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and brand/concession items).
The offer is valid in any participating New Look store and online (where applicable), for the dates specified in the promotion.
The discount is applied proportionately across all applicable items in the promotion. I.e for BOGOHP, the 50% reduction from one item will be split proportionately over both items. If one item is returned you will only receive the proportionate applicable refund.
The offer cannot be used in conjunction with any press, magazine, discount (including student discount and New Look staff discount card), or any other promotion (including other New Look promotions).
The offer cannot be used to purchase New Look Gift Vouchers, Gift Cards or eGift Cards, E-top up vouchers or used towards payment of any outstanding balance on a New Look Store Card.
No cash or any other alternative will be given.
Full and partial refunds can be obtained under this promotion by returning the qualifying items, together with the free item and your proof of purchase. We cannot process refunds without these. The free item cannot be refunded for money or credit, and can only be exchanged if faulty. Exchange must be for another similar item of equal value or less.
This offer may be amended or withdrawn at any time at the Promoter's discretion.
Your statutory rights as a consumer are not affected.
What are multi-buy promotions?
Multi-buy promotions apply to those items specifically listed, which are subject to change and availability. Prices exclude postage and packing. If you do not purchase enough items to qualify for the discount; the items will be charged at their normal price (for example, if the multi-buy promotion is 'buy 3 x £5 t-shirts for £12' and you purchase 2 t-shirts you will be charged £10).
Unless stated otherwise, the return value of the item(s) purchased under this promotion shall be the applicable return value under New Look's return policy less the percentage discount obtained.
Proof of purchase is required.
Your statutory rights as a consumer are not affected. Registered number 1618428.
General Terms & Conditions - Gift Cards
THESE TERMS ARE BINDING: Please read these Terms carefully and make sure that you understand them before using the Website including to use any Services and/or order any Products. If you do not understand any of these Terms you can ask us to explain them further using the email address given below. Your use of the Website indicates your unconditional agreement that you accept and agree to be bound by the Terms in effect at the time of usage. We may alter all or any part of these Terms (including the Products and Services which are available from the Website) at any time. If you register with the Website we will notify you by email if these Terms change. If you do not register with the Website you will need to check the 'last updated' information at the top of these Terms to confirm if they have changed since you last read them. If you do not accept the Terms, you should not use the Website. You should review these Terms regularly as your continued use of the Website means you accept the Terms as modified. Please understand that if you refuse to accept the Terms, you will not be able to order any Products from the Website.
You should print a copy of these Terms for future reference.
Gift cards and eGift cards - General
- Sales of New Look gift cards and e-gift cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the gift cards.
- New Look gift cards and e-gift cards supplied by this website can be purchased in £ sterling.
- £ sterling gift cards and e-gift cards can be used as full or part payment for any products purchased in New Look UK stores or www.newlook.com.
- Gift cards ordered through this site will be sent by Voucher Express to the delivery address stated on each individual order. Deliveries will be made using Royal Mail services. Orders with a combined value of £50 or less will be sent by 1st class post. All other orders will be sent by either Recorded Delivery or Special Delivery and will require a signature on arrival.
- Gift cards will normally be dispatched by Voucher Express within two working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor New Look shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
- Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor New Look can be held responsible for lost, stolen or damaged gift cards following delivery to the recipient. Gift cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor New Look are responsible for funds on the card used without your knowledge.
- New Look gift cards and e-gift cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this card. Voucher Express is not directly linked to New Look and can take no responsibility for products and services offered by WHSmith. For the same reason, New Look shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
- Gift card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any gift cards not notified to us within three days of delivery.
- Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. New Look will not be given access to your credit/debit card details.
- Gift cards which are defaced, altered or cancelled will not be accepted in New Look stores.
- The re-sale of gift cards and e-gift cards sold via this website is strictly prohibited.
- Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
- Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
- Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.
GIFT CARD PERSONALISATION: TERMS AND CONDITIONS
- In brief - We’re happy for company logos, brand names and other registered trademarks or devices to be used in your personalisation, so long as you have full rights and authority to use such brands and logos. If you don’t, or you’re not sure, please don’t use them.
- Think first – if you think the image or words you use could cause offence or upset to others then don’t use them. We’re not super-prudes but there are some absolute no-go areas which are listed below.
Not for resale - Being able to personalise your New Look Gift Card makes for a great personal gift, but we can’t allow use for intended resale purposes.
The terms and conditions set out above and below apply to the use of the New Look Gift Card personalised service. By accessing and browsing this site and/or placing an order you agree to be bound by, and accept without any limitation or qualification, these terms and conditions. If you do not agree to be bound by these terms and conditions, do not use or access this site.
New Look reserves the right to make changes to this site and to these terms and conditions at any time without prior notice. You should review these terms and conditions each time you access this website.
Before you place an order, if you are unsure about any aspect of our terms and conditions, please call our help desk on 0371 2000434. Our help desk is open Monday to Friday 9am to 5pm and Saturday 9.00 – 12.30pm.
Using the personalised New Look Gift Card site - things you must remember:
We want everyone to enjoy using the New Look Gift Card personalised service but there are certain rules and restrictions governing its use.
- You must have permission to use the images (photographs) that you upload to the service. You are responsible for all content you upload and we shall not have any liability.
- You will not upload an offensive, profane or pornographic image to this service.
- Your personalised message or image must not be offensive, profane or be intended to threaten, cause offence, annoyance, embarrassment or distress to any person.
- We reserve the right to reject orders that in our absolute discretion are offensive, indecent, pornographic, promote discrimination based on race, sex, nationality, disability, sexual orientation or age or that in our opinion might incite hatred or violence.
- User uploaded content will not give the impression that it is endorsed by or otherwise emanates from New Look.
General Terms and Conditions - Other
WEEE compliance
The UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations allows you to recycle your old electrical products, free of charge.
In the UK, Government estimates show that we throw away over two million tonnes of electrical waste each year, mostly into landfill. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.
New Look have contributed toward the development of recycling collection points (known as ‘Designated Collection Facilities) throughout the UK through our membership of the Distribution Take Back Scheme (DTS).
To remind you to recycle, all new electrical products are marked with a crossed out wheeled bin symbol.
Read our guide to recycling electrical and electronic products here.
Your information
We will process personal information about you in accordance with our Privacy Policy.
Product colours
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
This does not affect your statutory rights.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look. employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.
Entire agreement
These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised New Look employee.
Our right to vary these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.
Law and Jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These terms and conditions do not affect your legal statutory rights.
Changes to our Terms of Sale
Any changes we may make to our Terms of Sale in the future will be posted on this page.
Contact us
If you have any questions please contact us.
Privacy of Children on Our Website
Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.
In order to contract with New Look you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. New Look retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be New Look or may in some cases be a third party. Where a contract is made with a third party New Look is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Delivery, Collection, and Returns
Delivery
Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.
When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.
To ensure your order arrives when you expect, we may make changes to delivery options during Sales, or busy periods. The options that are available will be made clear during checkout.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed, some of our products may not be available for delivery to certain destinations. We reserve the right to define what can and cannot be delivered to destinations. You are responsible for determining whether there is any restriction on delivery of our products to your selected destination. You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs. We recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
DELIVERY - MORE INFO
All UK deliveries are fully tracked.
Next Day UK
Email will be sent the day before delivery
Tracking and order updates available
Option to change delivery if required
During busy periods deliveries may be made up to 9pm
Standard
Delivery dates will be shown at checkout
Email will be sent confirming delivery date*
BFPO
Delivery dates will be shown at checkout
Email will be sent confirming delivery date*
Channel Islands
Delivery dates will be shown at checkout
Email will be sent confirming delivery date*
Sale & Busy Periods
To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.
Collection
Standard Click & Collect - New Look Stores
Delivery dates will be shown at checkout for each store.
Delivery dates will be show at checkout for participating stores
Returns
The fastest way to get a refund is to pop into store with your items.
You can return your item within 28 days, including items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
Returning Online Sale Items
Notify us within 14 days of receiving your order, you then have another 14 days to return the items to us.
Log into our returns portal to start your return. You’ll find the link in our Help Centre here, on the returns note, or by scanning the QR code on your delivery bag.
Please note: In-store sale items can be exchanged only, within 14 days of receipt, at any New Look store.
Please read our Returns Policy for more info.
Please note: If your order was placed in store (your order number will begin with HS), you must return your item(s) to store to be processed through the till as our warehouse is unable to process this refund for you. You do not need a QR code to do this.
If you are returning to one of our Isle of Man or Channel Island stores, your refund will be processed through the till and so you will not need a QR code.
Yes of course. Your right to return an item is exactly the same regardless of whether you bought it with a gift card, a payment card, or a combination of the two.
- If you paid for your whole order with a gift card, your order will be refunded onto the original payment gift card. Please do keep hold of your gift card until you are sure that you are happy with your order.
- If you paid with a combination of payment card and gift card, we'll refund anything you paid for with your gift card first, and then refund any outstanding credit you are owed on to your original payment card.
- For third party gift cards, like One4All and Love2Shop; refunds from online orders to the warehouse and in store purchases will automatically go back to the original card.
Legal Right to cancel
If you are a consumer you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.
See more on this here.
Instructions on your right to cancel
You have the legal right to cancel your order within fourteen days, without giving a reason.
This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/ has received the goods.
In order to apply your legal right to cancel you need to contact us with a clear statement and let us know about your decision to cancel this contract.
How do I notify you of my intent to cancel?
The easiest way to let us know of your intent to cancel is by creating a returns label or QR code via our Returns Portal.
You can also cancel via the 'Contact us' page here. The best way to do this is to go to the "Email us" box and choose 'I have a question about my order' as the email subject. Complete all the details and please enter “Cancelling Order” in the 'Subject' box. Please give details of why you would like to cancel your order with New Look.
Consequences of the cancellation
If you have cancelled this contract, we are obliged to refund your payment, including delivery costs, within fourteen days starting with the day we received your cancellation notice (with the exception of additional costs, as a result of your decision to choose a different delivery option other than the cheapest standard delivery offered by us). In order to refund your money, we will use the same transaction that you chose in order to pay, unless we specifically agreed on an alternative refund method. We won’t charge an extra fee for the return of goods to store, but a postal return to our warehouse may be subject to an additional fee. We can deny the refund until we have either received the products or proof that you have sent them, depending on the earlier point of time.
Cancellation right exceptions
Your right to cancel does not include the delivery of sealed goods, which on the grounds relating to protection of health, are not suitable for being returned when they have been opened by the consumer. These include for example piercings, beach wear, hair extensions, beauty products, hygiene products and parfums.
New Looks returns policy
We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy within 28 days. These 28 days are regardless of your legal right to cancel within fourteen days. New Look shops worldwide are not able to refund or exchange products. Customers can return their products by post only.
You will be responsible for the cost of returning the products to us by post. We recommend that you use a postal service that insures you for the value of the products you are returning and you should keep proof of postage. We will refund the full price you paid for the products, using the same method you used to pay for them. No exchanges can be made through our warehouse (this is because we cannot guarantee stock levels due to expected high turnover of styles).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, click here.
Reasonable care
If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:
- You can open the packaging to look at and try on the products as you would in our stores.
- You must not try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
- Shoes shouldn’t be worn outside and no scuffing should appear on the sole.
- Hygiene strips must not be removed from any products (for example, swimwear).
- Tags should not be removed from products.
- The original packaging should be retained and returned.
If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics, face coverings, swimwear where the seal/hygiene sticker has been removed or underwear/briefs if removed from their original packaging. We also cannot offer exchange or refunds on fragrances if the original packaging has been removed. This does not affect your statutory rights.
Risk and title
The products will be at your risk at the time that they enter into your possession or a person identified by you that is authorised to take possession of the products. Ownership of the products will only pass to you at the time of delivery or (if later) when we receive full payment of all sums due in respect of the products, including delivery charges.
Warranty
We will take responsibility for defects in the goods as per statutory provision, in particular §§ 434 ff. BGB.
Liability
Our liability for defects in the goods is as follows:
Our liability in cases of intent and gross negligence is unrestricted.
We are only liable for defects that were not of intent or gross negligence if a duty has been violated, which was of special significance for the contractual purpose (cardinal obligation). In this case our liability is limited to foreseeable damage typical of the contract.
The liability for loss of life, bodily injury or damage to the health of a person on account of assuming a guarantee remains unaffected by the foregoing limitation of liability.
Returns of non-New Look items
You are responsible for checking the contents of any packages before you return them to us.
We are not responsible for the care or return of the contents of any packages which are erroneously returned to us (which included any products provided by other retailers) (“Erroneous Returns”). We may (but are not required to) contact you to inform you that you have made an Erroneous Return. We will store any Erroneous Returns which we receive for a period of 14 days from the date we receive them. If you have not contacted us regarding the Erroneous Return within this time we will presume that the relevant contents have been abandoned. We reserve the right to destroy any such Erroneous Returns without notice to you. Given the volume of returns we process, we do not promise that we will be able to locate all Erroneous Returns we receive. If we are able to locate an Erroneous Return, we will take reasonable measures to return the relevant contents to you, but reserve the right to first require you to reimburse us for our reasonable costs in processing, storing and returning those contents to you.
Your information
We will process personal information about you in accordance with our Privacy Policy.
Product colours
We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
This does not affect your statutory rights.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute (whether or not involving New Look employees), or acts of local or central governments or other competent authorities. This does not affect your statutory rights.
Entire agreement
These Terms & Conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the contract, unless agreed by us in writing and signed by an authorised New Look employee.
Our right to vary these Terms & Conditions
We have the right to revise and amend these Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time that you order products from us.
Law and jurisdiction
This website, any content contained herein and any contract brought into being as a result of use of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English and no public filing requirements apply. These Terms & Conditions do not affect your legal statutory rights.
Online dispute resolution
The European Commission provides a platform for online extrajudicial dispute settlement under: https://webgate.ec.europa.eu/odr/
Privacy of children on our website
Our site is not intended for use by children under the age of 18, and we will not knowingly collect any information from any person below the age of 18.
In order to enter into a contract with New Look, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. New Look retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be New Look or may in some cases be a third party. Where a contract is made with a third party New Look is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Terms of Website Use
This section tells you about the terms and conditions (‘Terms of Use’) on which you may use our website www.newlook.com (‘our site’), whether as a guest or a registered user. Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.
Purchasing products through our site
The purchase of products through our site is governed by our Terms of Sale.
Your personal information
When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration. We process personal information about you in accordance with our Privacy Policy.
Password and account security
To access your stored data on our site, you will need to input your account and password details (sign in details). You are responsible for maintaining the confidentially of your sign in details and any activities that occur under your account. If you have any concerns about your sign in details or think they have been misused, you should contact us straight away to let us know and we can deactivate your account immediately.
Third party services
We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them directly. We have no control over the content of those third party sites or the performance of these services. Accordingly, you use these services at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Liability
Our liability for products which you may purchase through our site is subject to our Terms of Sale.
We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it. This does not affect our liability for products which you may purchase through our site. These Terms of Use do not affect your statutory rights.
Intellectual property
‘New Look’ is a registered trademark of New Look Limited.
We are the owner or the licensee of all trademarks, and all other marks, trade names, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.
Acceptable use
Certain areas of our site may enable you to enter some content of your own, such as the 'email a friend' facility. In such cases, the content must not:
- Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
- Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
- Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
- Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.
Variations
We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.
Severability
If any of these Terms of Use are held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.
Complaints
At newlook.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please see how to contact us about this here.
Law and Jurisdiction
Our website, any content contained herein and these Terms of Use are governed by, and construed in, accordance with English Law. Any dispute between us regarding this website or arising out of, or in connection with, these Terms of Use will be subject to the exclusive jurisdiction of the courts of England and Wales.
GST (Goods and Services Tax) for Jersey
From 1st July 2023, a 5% GST charge will be automatically applied to orders to customers located in Jersey.
Changes to our Terms of Use
Any changes we may make to our Terms of Use in the future will be posted on this page.
Security, Privacy and Cookies
Read our Security Policy
Read our Privacy Policy
Read our Cookies Policy