- You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date when you received/collected your order).
- Items must be unworn and in their original condition.
- Items must be returned with a valid dispatch note (online purchases).
You are unable to return items purchased in store to our warehouse.
- You can return any item within 28 days of purchase, including sale items or items purchased with promotional discounts.
- Sale items purchased in store you can return them within 28 days of purchase, with a valid receipt, for an exchange or refund to a New Look credit note only.
- Items must be unworn and in their original condition.
- Items must be returned with a valid receipt/proof of purchase.
- All refunds will be issued to the original method of payment and in the original tender currency.
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For more information on your right to cancel and how to notify us of this, read here.
For a list of refund exceptions, please read more here.
If you return an entire order within 14 days of receipt, you are also entitled to a full refund of your postage costs from the order.
If you have an item to return after the time limits set out above, your local New Look store may be able to offer an exchange or refund to a store credit note (at the current/last selling price), any refunds of this kind will be at the Store Manager's discretion.
