- You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date when you received/collected your order). Any items returned outside of the 28 day period will be returned to you.
- Items must be unworn and in their original condition.
- Items must be returned with a valid dispatch note (online purchases).
You are unable to return items purchased in store to our warehouse.
- You can return any item within 28 days of purchase, including sale items or items purchased with promotional discounts.
- Sale items purchased in store you can return them within 28 days of purchase, with a valid receipt, for an exchange or refund to a New Look credit note only.
- Items must be unworn and in their original condition.
- Items must be returned with a valid receipt/proof of purchase.
- All refunds will be issued to the original method of payment and in the original tender currency.
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For more information on your right to cancel and how to notify us of this, read here.
For a list of refund exceptions, please read more here.
If you return an entire order within 14 days of receipt, you are also entitled to a full refund of your postage costs from the order.
