Yes you can! The returns policy is different for items purchased online or in-store.
| This policy refers to markdown sale items, not items purchased within a promotional discount (i.e 25% off). |
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Purchases made both online and in-store after 15th October 2020 sit within our extended Christmas/Lockdown returns policy. |
For sale items purchased online these can be fully refunded by post or in-store within 14 days from receiving them. Or, if you have notified us of your intent to return within 14 days of receiving the goods , you will have a further 14 days to return the product(s) to us from that date.
Identify sale items online by their red sale label on their product page:
For sale items purchased in-store, you can return them within 14 days of purchase, with a valid receipt for an exchange or refund to a New Look credit note. Identify sale items in store by their 'red pen' markdown, i.e:
For a full list of our return options see here.
Refund exceptions apply see here.
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.
