Yes you can! The returns policy is the same for sale items as it is for full-price.
We are unable to accept any items that have been returned outside of the time period below, or that are worn or in an unsellable condition.
| For sale items purchased online: |
For sale items purchased online, these can be fully refunded by post or in-store within 28 days from receiving them. Returns are FREE and simple.
| For sale items purchased in store: |
For sale items purchased in-store, you can return them within 28 days of purchase, with a valid receipt for an exchange or refund to a New Look credit note. Identify sale items in store by their 'red pen' markdown, i.e:
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Refund exceptions apply see here.
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.
