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  2. Return & Refund
  3. Our Returns Policy
Our Returns Policy
  • Q
    What is your returns policy?
    315 out of 617 found this helpful
  • Q
    What are the refund exceptions for purchases?
    516 out of 815 found this helpful
  • Q
    How long do I have to return my items?
    671 out of 930 found this helpful
  • Q
    Can I return sale items?
    417 out of 531 found this helpful
  • Q
    Can I return items bought with a gift card?
    79 out of 127 found this helpful
  • Q
    Can I return a New Look item purchased through another retailer to you?
    10 out of 18 found this helpful
  • Q
    The security tag has been left on, what do I do?
    26 out of 87 found this helpful
  • Q
    Can a BFPO customer request a VAT refund for an online purchase?
    3 out of 3 found this helpful
  • Q
    Can an ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
    3 out of 10 found this helpful

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