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  2. Return & Refund
  3. Our Returns Policy
Our Returns Policy
  • Q
    What is your returns policy?
    425 out of 804 found this helpful
  • Q
    How long do I have to return my items?
    700 out of 978 found this helpful
  • Q
    What are the refund exceptions for purchases?
    576 out of 924 found this helpful
  • Q
    Can I return sale items?
    501 out of 631 found this helpful
  • Q
    Can I return items bought with a gift card?
    94 out of 156 found this helpful
  • Q
    Can I return a New Look item purchased through another retailer to you?
    11 out of 24 found this helpful
  • Q
    The security tag has been left on, what do I do?
    31 out of 127 found this helpful
  • Q
    Can a BFPO customer request a VAT refund for an online purchase?
    4 out of 4 found this helpful
  • Q
    Can an ROI citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
    3 out of 12 found this helpful
  • Q
    Can I return pre-loved pieces from Re-Fashion?
    0 out of 6 found this helpful

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