Our Returns Policy
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QHow long will it take for my refund to be processed?
242 out of 560 found this helpful -
QWhat is your returns policy?
87 out of 202 found this helpful -
QHow does COVID-19 (Coronavirus) affect the return of my purchase/order?
707 out of 897 found this helpful -
QCan I return a Brand item purchased online to a New Look store?
127 out of 227 found this helpful -
QMy card has expired, how will I get my refund?
0 out of 4 found this helpful -
QCan I get a refund for an unwanted gift card/present?
4 out of 8 found this helpful -
QAn item I've purchased has reduced in price, can I have the difference refunded?
5 out of 11 found this helpful -
QCan I get a PayPal refund in store?
67 out of 84 found this helpful -
QI've lost my receipt, can I still get a refund?
120 out of 140 found this helpful -
QI've returned my order to store. Why have I only received a refund of my delivery charge?
76 out of 112 found this helpful -
QHow do I return an order to a New Look store?
806 out of 933 found this helpful -
QCan I return sale items?
199 out of 261 found this helpful -
QCan I return items bought with a gift card?
39 out of 64 found this helpful -
QMy purchase is faulty. What do I do?
135 out of 308 found this helpful -
QCan I get a full refund for items purchased with a promotional discount?
400 out of 462 found this helpful -
QWhat are the refund exceptions for purchases?
312 out of 431 found this helpful -
QMy item still has the security tag attached, what do I do?
9 out of 37 found this helpful -
QCan I return a New Look item purchased through another retailer to you?
5 out of 6 found this helpful -
QCan a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
3 out of 10 found this helpful
