Our Returns Policy
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QAn item I've purchased has reduced in price, can I have the difference refunded?
1 out of 4 found this helpful -
QCan I get a PayPal refund in store?
41 out of 49 found this helpful -
QWhat are the time limits for returns?
335 out of 409 found this helpful -
QI've lost my receipt, can I still get a refund?
71 out of 78 found this helpful -
QI've returned my order to store. Why have I only received a refund of my delivery charge?
62 out of 87 found this helpful -
QCan I return sale items?
141 out of 185 found this helpful -
QCan I return online purchases by post?
9 out of 20 found this helpful -
QWhat is your returns policy?
56 out of 129 found this helpful -
QHow do I return an order to a New Look store?
608 out of 694 found this helpful -
QCan I return items bought with a gift card?
16 out of 28 found this helpful -
QMy purchase is faulty. What do I do?
96 out of 200 found this helpful -
QWhat are the refund exceptions for purchases?
228 out of 316 found this helpful -
QMy item still has the security tag attached, what do I do?
6 out of 29 found this helpful -
QHow long will it take for my refund to be processed?
127 out of 296 found this helpful -
QCan I return a New Look item purchased through another retailer?
4 out of 5 found this helpful
