Our Returns Policy
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QCan I return sale items?
63 out of 88 found this helpful -
QCan I get a PayPal refund in store?
9 out of 13 found this helpful -
QWhat are the time limits for returns?
240 out of 289 found this helpful -
QI've lost my receipt, can I still get a refund?
29 out of 33 found this helpful -
QI've returned my order to store. Why have I only received a refund of my delivery charge?
41 out of 55 found this helpful -
QCan I return online purchases by post?
9 out of 19 found this helpful -
QWhat is your returns policy?
33 out of 74 found this helpful -
QHow do I return an order to a New Look store?
298 out of 344 found this helpful -
QCan I return items bought with a gift card?
11 out of 20 found this helpful -
QMy purchase is faulty. What do I do?
57 out of 104 found this helpful -
QWhat are the refund exceptions for purchases?
155 out of 207 found this helpful -
QMy item still has the security tag attached, what do I do?
2 out of 9 found this helpful -
QHow long will it take for my refund to be processed?
89 out of 216 found this helpful -
QCan I return a New Look item purchased through ASOS to you?
2 out of 2 found this helpful
