Our Returns Policy
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QHow long will it take for my refund to be processed?
202 out of 440 found this helpful -
QWhat is your returns policy?
71 out of 170 found this helpful -
QHow does COVID-19 (Coronavirus) affect the return of my purchase/order?
666 out of 838 found this helpful -
QCan I return a Brand item purchased online to a New Look store?
93 out of 180 found this helpful -
QMy card has expired, how will I get my refund?
0 out of 0 found this helpful -
QCan I get a refund for an unwanted gift card/present?
2 out of 5 found this helpful -
QAn item I've purchased has reduced in price, can I have the difference refunded?
4 out of 9 found this helpful -
QI've lost my receipt, can I still get a refund?
99 out of 116 found this helpful -
QCan I return sale items?
184 out of 240 found this helpful -
QCan I return items bought with a gift card?
33 out of 53 found this helpful -
QMy purchase is faulty. What do I do?
122 out of 275 found this helpful -
QCan I get a full refund for items purchased with a promotional discount?
396 out of 457 found this helpful -
QWhat are the refund exceptions for purchases?
286 out of 397 found this helpful -
QMy item still has the security tag attached, what do I do?
8 out of 34 found this helpful -
QCan I return a New Look item purchased through another retailer?
5 out of 6 found this helpful -
QCan a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
3 out of 10 found this helpful
