Our Returns Policy
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QHow does COVID-19 (Coronavirus) affect the return of my purchase/order?
231 out of 307 found this helpful -
QCan I return a Brand item purchased online to a New Look store?
68 out of 134 found this helpful -
QCan I get a refund for an unwanted gift card/present?
2 out of 4 found this helpful -
QAn item I've purchased has reduced in price, can I have the difference refunded?
3 out of 6 found this helpful -
QWhat are the time limits for returns?
386 out of 478 found this helpful -
QI've lost my receipt, can I still get a refund?
97 out of 111 found this helpful -
QI've returned my order to store. Why have I only received a refund of my delivery charge?
70 out of 100 found this helpful -
QCan I return sale items?
181 out of 235 found this helpful -
QCan I return online purchases by post?
10 out of 21 found this helpful -
QWhat is your returns policy?
67 out of 156 found this helpful -
QHow do I return an order to a New Look store?
751 out of 860 found this helpful -
QCan I return items bought with a gift card?
28 out of 43 found this helpful -
QMy purchase is faulty. What do I do?
117 out of 250 found this helpful -
QWhat are the refund exceptions for purchases?
279 out of 378 found this helpful -
QMy item still has the security tag attached, what do I do?
7 out of 33 found this helpful -
QHow long will it take for my refund to be processed?
149 out of 331 found this helpful -
QCan I return a New Look item purchased through another retailer?
5 out of 6 found this helpful
