Our Returns Policy
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QI've returned my order to store. Why have I only received a refund of my delivery charge?
48 out of 64 found this helpful -
QCan I return sale items?
102 out of 134 found this helpful -
QCan I get a PayPal refund in store?
17 out of 23 found this helpful -
QWhat are the time limits for returns?
277 out of 336 found this helpful -
QI've lost my receipt, can I still get a refund?
43 out of 47 found this helpful -
QCan I return online purchases by post?
9 out of 19 found this helpful -
QWhat is your returns policy?
45 out of 98 found this helpful -
QHow do I return an order to a New Look store?
436 out of 503 found this helpful -
QCan I return items bought with a gift card?
13 out of 23 found this helpful -
QMy purchase is faulty. What do I do?
70 out of 143 found this helpful -
QWhat are the refund exceptions for purchases?
184 out of 256 found this helpful -
QMy item still has the security tag attached, what do I do?
3 out of 15 found this helpful -
QHow long will it take for my refund to be processed?
107 out of 254 found this helpful -
QCan I return a New Look item purchased through ASOS to you?
4 out of 5 found this helpful
