Our Returns Policy
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QCan I return a Brand item purchased online to a New Look store?
4 out of 5 found this helpful -
QCan I get a refund for an unwanted gift card/present?
1 out of 1 found this helpful -
QAn item I've purchased has reduced in price, can I have the difference refunded?
3 out of 6 found this helpful -
QCan I get a PayPal refund in store?
52 out of 65 found this helpful -
QWhat are the time limits for returns?
367 out of 444 found this helpful -
QI've lost my receipt, can I still get a refund?
89 out of 101 found this helpful -
QI've returned my order to store. Why have I only received a refund of my delivery charge?
67 out of 95 found this helpful -
QCan I return sale items?
163 out of 212 found this helpful -
QCan I return online purchases by post?
9 out of 20 found this helpful -
QWhat is your returns policy?
63 out of 144 found this helpful -
QHow do I return an order to a New Look store?
694 out of 790 found this helpful -
QCan I return items bought with a gift card?
18 out of 32 found this helpful -
QMy purchase is faulty. What do I do?
105 out of 223 found this helpful -
QWhat are the refund exceptions for purchases?
255 out of 348 found this helpful -
QMy item still has the security tag attached, what do I do?
7 out of 32 found this helpful -
QHow long will it take for my refund to be processed?
143 out of 319 found this helpful -
QCan I return a New Look item purchased through another retailer?
5 out of 6 found this helpful
