Our Returns Policy
-
QHow long will it take for my refund to be processed?
270 out of 664 found this helpful -
QWhat is your returns policy?
93 out of 224 found this helpful -
QHow does COVID-19 (Coronavirus) affect the return of my purchase/order?
717 out of 917 found this helpful -
QCan I return my items?
371 out of 651 found this helpful -
QCan I return sale items?
220 out of 293 found this helpful -
QCan I get a PayPal refund in store?
79 out of 104 found this helpful -
QCan I return a Brand item purchased online to a New Look store?
163 out of 293 found this helpful -
QWhat are the time limits for returns?
557 out of 710 found this helpful -
QCan I get a refund for an unwanted gift card/present?
5 out of 9 found this helpful -
QCan I return items bought with a gift card?
39 out of 65 found this helpful -
QI've lost my receipt, can I still get a refund?
149 out of 174 found this helpful -
QWhat are the refund exceptions for purchases?
336 out of 465 found this helpful -
QI've returned my order to store. Why have I only received a refund of my delivery charge?
90 out of 131 found this helpful -
QMy card has expired, how will I get my refund?
4 out of 10 found this helpful -
QCan I return a New Look item purchased through another retailer to you?
5 out of 6 found this helpful -
QCan I get a full refund for items purchased with a promotional discount?
404 out of 467 found this helpful -
QAn item I've purchased has reduced in price, can I have the difference refunded?
5 out of 11 found this helpful -
QMy item still has the security tag attached, what do I do?
10 out of 42 found this helpful -
QCan a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
3 out of 10 found this helpful
